MicroLinkBusiness communication and operations platform
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Communication, secure transactions, and business operations

Connect communication, service, transactions, and operations in one platform.

Personal & group chat, voice/video, Share Screen, Secure Deal, Customer Hub, Website Studio, Landing Pages, and API Platform across the MicroLink ecosystem.

Start free See how it works
No credit card required Website widget with one script Chat retention follows policy; transactions and evidence use their own lifecycle
MicroLink Support Desk● Online
A
Alex · Website visitor/pricing · 2m 18s · Returning visitor
High intent

I need help connecting our accounting database.

I can help. We can continue through chat, call, or Screen Share without losing the conversation context.

VoiceScreen SharePointer Guide
MicroLink SupportCustomer care · Online
Hello 👋

How can we help you today?

Help Center
Built for connected communication, customer service, secure transactions, and business operations.
Product

One platform, six primary capability domains.

MicroLink has evolved from realtime communication into customer service, Secure Deal, digital presence, business operations, and a developer platform.

01

Communication

Personal and group conversations, voice/video, and conversation search in one realtime flow.

02

Secure Transactions

Secure Deal, realtime transaction chat, evidence, disputes, and MicroLink Balance.

03

Customer & Growth

Inbox, tickets, customers, SLA, routing, campaigns, CRM, and automation.

04

Digital Presence

Landing Pages for campaigns and Website Studio for multi-page sites.

05

Business Operations

Work Planner, resource booking, correspondence, assets, and cross-team operations.

06

Developer & Platform

API Platform, Mobile API Studio, webhooks, widgets, integrations, and platform operations.

How MicroLink Works

From the first question to a resolved issue.

See who uses MicroLink, how customers request support, how support teams handle cases, and when chat can escalate to calls or Screen Sharing.

1. Customer requests support

The customer opens the company's website/app and then opens the MicroLink widget.

2. The company team handles it

Support receives the chat and can use files, voice notes, calls, or Screen Sharing.

3. The issue is resolved

All interactions stay within one flow, so customers do not need to switch platforms.

Who uses it?

Technical roles are explained in easier-to-understand language.

01

Business Owner

Owner / Organization Owner

Manages the organization, workspaces, teams, access rights, and service policies.

02

Admin / Supervisor

Support Manager

Manages support operations, agents, configuration, and notifications.

03

Customer Service

Customer Support

Handles chats, calls, files, and assists customers directly.

04

Customer

Customer / End User

Uses MicroLink to ask questions and request support.

05

Company / Partner

Tenant

Embeds MicroLink in its own website or application.

Customer Journey

Customer flowchart

The flow from when an issue appears until support is completed.

1

Open the application

The customer encounters a question or problem while using the service.

2

Open MicroLink

The widget is opened directly from the website or application currently in use.

3

Start a chat

The customer explains the issue and can send files, images, or voice notes.

4

Escalate if needed

Support can continue with a voice call, video call, or Screen Sharing.

5

Issue resolved

Conversation context remains available, so support does not have to start from scratch.

Real-world example

A customer has difficulty using the application

The customer does not need to contact a Customer Service agent's personal number. They simply open MicroLink from the application they are using. Support sees the request, tries to help via chat, and escalates to Screen Sharing when needed.

1
Incoming chat

The customer explains the issue through the widget.

2
Support reviews the context

The agent sees the relevant chat, files, and history.

3
Visual assistance is needed

Support offers a call or Screen Sharing.

4
Customer grants permission

The screen is shared according to the user's browser permissions.

5
Issue resolved

Support provides direct guidance while retaining the chat and case context.

Business Value

Before vs. with MicroLink

The business value that prospective users can see most easily.

NeedBefore MicroLinkWith MicroLink
CommunicationChats are scattered across multiple applications.Conversations stay in one platform.
Technical supportCustomers must explain problems at length.Support can use Screen Sharing.
CallsUsers need to switch to another application.Voice/video calls stay within the MicroLink flow.
HistoryContext is easily lost.Chat history remains available according to the retention policy.
Customer Service operationsCustomers handle multiple channels.The Support Desk centralizes the work.
IntegrationA custom communication system must be built.The widget and API can be embedded into the company's application.
Feature Explorer

Explore 29 MicroLink features & capabilities.

The inventory covers customer-facing features, operations, integrations, security, infrastructure, and UX capabilities already defined in the MicroLink project.

29features/capabilities6Feature categories
Communication6Secure Transactions5Customer & Growth5Digital Presence4Business Operations4Developer & Platform5
Feature Explorer

Explore 29 MicroLink features & capabilities.

Daftar ini mencakup bukan hanya fitur yang terlihat oleh pelanggan, tetapi juga kemampuan internal, operasional, integrasi, keamanan, dan UX yang sudah menjadi bagian dari rancangan/implementasi MicroLink.

Communication

Personal Chat

Cross-workspace 1:1 conversations with realtime lifecycle.

Communication

Group Chat

Group collaboration with messages, attachments, and calls.

Communication

Recent Search

Persistent conversation search and recent history.

Communication

Voice & Video Call

Direct-first calling with network recovery and TURN fallback.

Communication

Direct Screen Share

Direct screen sharing for conversation participants, with browser consent and direct-first WebRTC.

Communication

Pointer Guide

The other participant can point at locations as visual guidance without controlling the mouse or keyboard.

Secure Transactions

Secure Deal

Buyer–seller flow with transaction status and fund protection.

Secure Transactions

Realtime Deal Chat

Buyer–seller chat with attachments and realtime reconciliation.

Secure Transactions

Message Receipts

Server-backed SENT, DELIVERED, and READ states.

Secure Transactions

Evidence & Dispute

Transaction evidence, dispute, and mediation stay within deal context.

Secure Transactions

MicroLink Balance

Transaction balance ledger, separate from Workspace Credit.

Customer & Growth

Unified Inbox

One workspace for customer conversations and channels.

Customer & Growth

Tickets & SLA

Structured cases with owner, priority, and SLA.

Customer & Growth

Customer Hub

Customer profiles, history, routing, and knowledge.

Customer & Growth

Pipeline & Segments

Pipeline, audience segmentation, and identity review.

Customer & Growth

Campaign & Automation

Campaigns and trigger/action workflows with execution history.

Digital Presence

Landing Pages

Campaign builder, leads, analytics, domains, SEO, and history.

Digital Presence

Website Studio

Multi-page websites with visual builder, publishing, domains, and CMS.

Digital Presence

Forms & Leads

Public forms, attribution, and lead management.

Digital Presence

SEO & Publishing

Metadata, sitemap/robots, preview, versions, and publishing lifecycle.

Business Operations

Work Planner

Work items, calendars, approvals, and operational templates.

Business Operations

Resource Booking

Room/resource booking, approvals, recurring reservations, check-in, and kiosk.

Business Operations

Correspondence

Incoming mail, disposition, outgoing mail, and related documents.

Business Operations

Assets & Go-Live

Asset manager, readiness, integration center, and notification settings.

Developer & Platform

API Platform

Authentication, scopes, health, meta, profile, and communication contracts.

Developer & Platform

Mobile API Studio

Endpoint catalogue, OpenAPI, request logs, and error reference for mobile.

Developer & Platform

Webhooks & Integrations

Webhooks, signatures, retries, and external integrations.

Developer & Platform

Website Widget

Website widget with public keys, origin policy, visitor/customer profile parameters, auto-registration, notifications, calls, and Screen Share.

Developer & Platform

Platform Operations

Health, queues, logs, database readiness, services, and safe actions.

29 features/capabilities · 6 Feature categories
Documentation Hub

Guides separated by audience and responsibility.

Users, Admins, Developers, Owners, IT teams, and Partners no longer share one monolithic operations manual.

User›Admin›Developer›Owner›IT / System›Partner›
Website Widget

One script, with customer profile passed as parameters.

The current widget supports host-provided visitor/customer profiles, auto-registration, notifications, calls, and direct Screen Share without forcing users to switch apps.

01

Visitor profile parameters

Pass external_id, name, email, phone, company, and avatar through MicroLinkWidget.params.visitor.

02

Verified identity

Use a backend-issued visitor_token to bind external_id safely across browsers. Secrets are never placed in JavaScript.

03

Team Support + attribution

Visitor conversations reach the related customer/support team while responder identity remains visible for internal coordination.

04

Share Screen + Pointer Guide

Screen Share is bound to conversation participants. Pointer Guide provides visual guidance only and never takes over the mouse or keyboard.

1-script installation

Install the MicroLink Website Widget in minutes.

This section is specifically for the Website Widget: create a Workspace, add a Property, then paste one script. Other MicroLink features run directly in the application.

1 Workspace2 Property3 Widget Key4 Online
website.html
<script>
window.MicroLinkWidget = {
  params: {
    visitor: {
      external_id: '', // contoh: CUS-000123
      name: '',        // contoh: Budi Santoso
      email: '',       // contoh: budi@example.com
      phone: '',       // contoh: +628123456789
      company: '',     // contoh: PT Contoh
      avatar: ''       // URL HTTPS avatar
    },
    visitor_token: ''  // opsional: token wv1 dari backend
  }
};
</script>
<script
  src="https://microlink.id/widget.js"
  data-microchat-key="mc_live_xxxxxxxxx"
  async>
</script>
Profile parameters are optional; the Widget Key remains the only required loader value.
Solutions

Built for communication, service, transactions, and cross-team operations.

Customer Service

Unified Inbox, customers, tickets, SLA, knowledge, routing, and reporting.

Communication & Collaboration

Personal/group chat, voice/video, direct Screen Share, Pointer Guide, and network recovery.

Transactions & Growth

Secure Deal, MicroLink Balance, pipeline, segments, campaigns, and automation.

Digital & Operations

Landing Pages, Website Studio, Work Planner, Resource Booking, Correspondence, and API Platform.

Pricing

MicroLink plans for communication and operational needs that grow with your team.

Start free, then choose a subscription by entitlement. Top-ups remain separate for selected variable-cost resources or additional usage.

No credit card is required to start with FREE.

FREE

Free

Untuk evaluasi dan tim kecil

Free
Members3
Websites / Properties1
Conversations / month1.000
  • Live Chat
  • Ticketing
  • Visitor Monitoring
  • Voice / Video
  • Screen Share
  • — Pointer Guide
  • — Automation
  • — AI Assist
  • — API / Webhook
Choose plan
Recommended
PRO

Pro

Customer engagement untuk tim support

$19/ month
Members10
Websites / Properties5
Conversations / month10.000
  • Live Chat
  • Ticketing
  • Visitor Monitoring
  • Voice / Video
  • Screen Share
  • Pointer Guide
  • Automation
  • — AI Assist · Add-on
  • API / Webhook
Choose plan
BUSINESS

Business

Routing, automation, remote support, dan integrasi penuh

$59/ month
Members50
Websites / Properties25
Conversations / month100.000
  • Live Chat
  • Ticketing
  • Visitor Monitoring
  • Voice / Video
  • Screen Share
  • Pointer Guide
  • Automation
  • AI Assist
  • API / Webhook
Choose plan
ENTERPRISE

Enterprise

Entitlement tanpa batas default dan kontrol organisasi

Contact sales
MembersUnlimited
Websites / PropertiesUnlimited
Conversations / monthUnlimited
  • Live Chat
  • Ticketing
  • Visitor Monitoring
  • Voice / Video
  • Screen Share
  • Pointer Guide
  • Automation
  • AI Assist
  • API / Webhook
Contact sales
Security & Privacy

Privacy and data lifecycle are separated by feature context.

Chat retention, attachment lifecycle, financial records, and Secure Deal evidence are not treated as one lifecycle. Access still follows roles, tenant isolation, and origin policy.

Privacy Policy
30maximum chat retention days (as configured)RBACWorkspace permissionsDomainDomain-restricted widget keysTenantWorkspace data isolation
FAQ

Common questions before you start.

Billing stays explicit: subscription pays for product access, while add-ons and top-ups cover selected additional usage.

Does FREE require a credit card?

No. FREE can be used to try a Workspace, widget, chat, ticketing, voice/video, and screen sharing within plan limits.

What is the difference between subscription and top-up?

A subscription activates a monthly or annual plan. A top-up only adds selected credits or usage and is not the primary way to activate MicroLink.

Are Voice, Video, and Screen Share billed per minute?

Not for normal usage. Those capabilities are included as plan entitlements. Additional charges only apply to variable-cost resources such as heavy TURN relay, cloud recording, or AI.

Can I upgrade or downgrade a plan?

Yes. A Workspace owner can request a plan change from Usage & Billing. Paid changes follow the billing flow so a plan is not activated without a valid commercial action.

Start free

Bring communication, service, transactions, and operational work together in MicroLink.

Start with an account/Workspace, then enable the capabilities your team needs.

Create your MicroLink account

One account for communication and business. After email verification, choose Chat or create a Workspace.